Shipping policy

We want your order to arrive safely and on time. The details below explain how we process and ship your purchase.

Order processing time: 1-2 business daysafter we receive your online order.
Transit time: 4-9 business days (after processing).
All costs are calculated at checkout. There won't be any extra cost (for example duties) when receiving the shipment.

Note: Business days are Monday–Friday, excluding public holidays. Processing time is separate from shipping/transit time.

We begin processing once your order is placed and payment is verified.
Typical processing is 24-48 business hours. During peak periods (sales, holidays), allow an additional 1-2 business days.
Orders placed on weekends or holidays start processing on the next business day.
Pre‑order, backordered, personalized, or made‑to‑order items may require extra handling time (shown on the product page when applicable).

After processing, most orders arrive within 4-9 business days depending on your location and the carrier’s network.
Remote or rural areas, severe weather, carrier disruptions, customs inspections (for international shipments), and peak season volumes can extend delivery times.
Tracking updates may take up to 24-48 hours to appear after your label is created.

Shipping fees are calculated at checkout in real time based on your address, selected service, and order weight/dimensions.
We partner with reputable national and international carriers. Available options for your address will be shown during checkout.

We have local inventory in many countries including US, Canada, UK, Australia and a few European countries. We'll mostly ship from our local inventory, and the customer will receive the domestic shipping package, so there is no custom duty involved.
In rare cases we'll ship from a nearby country, and we will ship it Delivered Duty Paid, meaning there won't be any extra cost to the customer when receiving the shipment.
Tax and VAT (if any) are calculated at checkout.

You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.
Use the tracking link in your email for the most up‑to‑date delivery information from the carrier.

Wrong or incomplete address: Please contact us ASAP after ordering. We’ll do our best to help if the order hasn’t shipped. Once in transit, we’re limited to the carrier’s options and fees (if any).
Lost, delayed, or damaged packages: Notify us within 72 hoursof the expected delivery date (or delivery of a damaged box). We’ll open an investigation with the carrier and assist with a resolution.
Refused or undeliverable packages: Original shipping fees are non‑refundable, and return shipping or re‑delivery costs may apply.

To get items to you faster, we may ship your order in multiple boxes at no extra cost. You’ll receive tracking for each shipment.

We can ship to P.O. Boxes where supported by the selected carrier and service level.
APO/FPO/DPO and other special addresses may have extended delivery windows and limited service options.

Carrier holidays, extreme weather, natural disasters, and other events outside our control can impact both processing and transit times.

Questions?

We’re here to help.
Contact: service@shopeverbeam.com

This Shipping Policy is part of our Terms & Conditions. By placing an order, you agree to the timelines and terms outlined above.